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Dear Social Development Clients,
Please be advised that it is your responsibility to keep your file up to date.
This includes the following actions:
∙ Ensuring your bills are submitted on time each month to prevent any disruption in your services. Social Development will be paying hydro, gas, and phone bills on the 15th and the last day of each month, so please have these submitted beforehand so we can take of them.
∙ Let us know if your banking information changes. Sometimes it’s necessary to change banking but if this happens, please be sure to inform us so you can successfully receive payments.
∙ Let us know if your housing situation changes. If you move or if your rent has gone up or down, or if the number of people in your house has changed, please let us know as soon as possible.
The Administrative Office has now reopened to the public from Monday to Friday from 8:30 a.m. to 4:30 p.m. It is closed on holidays. As such, Social Development will be ceasing all text message communication with clients; instead, please call or come into the office if you need any assistance in updating your information.
When updating your information, please ensure that forms are filled out completely and in a legible fashion. We require a completed form and your band number, signature, date, and printed name to process requests.
We appreciate your ongoing efforts to ensure your bills and information changes are submitted in a timely and clear manner! This ensures that payment is provided to you as quickly as possible.
Rights and Responsibilities of Social Development Applicants and Recipients
Every person applying for or receiving social assistance has certain rights and responsibilities.
Applicants and recipients have the following rights:
• To make application when they believe they are in need.• To be given the information and assistance needed for them to make proper application for the program.• To have all personal information treated as private and confidential.• To be free of any consideration of race, gender, colour, creed, or political affiliation in the administration of this program.• To receive prompt, courteous, efficient, and fair treatment.• To have their eligibility determined on the basis of objective evidence as required by program policy.• To receive all assistance and benefits for which they qualify under the policy and procedures established in this handbook.• To be informed of eligibility entitlement in writing if they so request.• To appeal decisions concerning an application for, or provision of a benefit.• To be informed of their responsibilities regarding initial and continuing eligibility.
The responsibilities of applicants and recipients are:
• To disclose any information that is required under the policy and procedures established in this handbook.