Communications Survey Results

• June 15, 2016
• • Member News

Thank you to the 106 on and off-reserve Members who completed the March 2016 Communications Survey. Here are some stats you might find interesting:

• 80% of survey participants currently receive information about what’s going on at Splatsin through our monthly mailed newsletter. Followed by 44% who hear any news through a friend or relative and 33% who are using Facebook to keep in touch with issues and opportunities at Splastin.

• 68% would like to be communicated with by email move forward, while 40% would like to continue to receive information by mail, 27% prefer Facebook. The next best methods of outreach, according to respondents, were community gatherings, video reports and a friend or relative sharing the news.

• 48% were ‘Satisfied’ with the level of communication they receive from the Band Office. 54% of respondents rated the newsletter as ‘Good’ while 40% rated the Facebook page as ‘Good’.

The key takeaway for us at the Band Offices was to keep things compact, and timely. 

In response, we’re focusing our 2016 efforts on:

• Reformatting the monthly mailed newsletter to make it more concise and publishing events and opportunities well in advance of when they are happening.
• Introducing a digital e-newsletter and more frequent email outreach for those who prefer this method of communication.
• Reformatting the website (Splatsin.ca) to make it user-friendly while housing timely
• communication of issues and opportunities for Membership.
• Consolidating Facebook pages and fine-tuning our social media efforts.
• Continuing to publish a quarterly Chief & Council report for Membership.
• Hiring an experienced full-time Communications Specialist to assist with our ongoing Membership outreach and engagement efforts.